This can be all just visual damage.. there is no expressing what might have transpired to the strut tower or In case the framework may be bent and or misaligned… I mentioned this for the manager and all he offered was to exchange the rim and give me an in retail store credit of A further $two hundred.. Then states.. (effectively it is actually an older car) right after I requested if which was all he experienced to offer… I informed him which the car can continue to be there and I will Speak to a lawyer along with a body specialist.. the vehicle is still there and I am ready to listen to back again from my lawyer, I have a specialist that will almost certainly Look into it in the subsequent couple times… u truly hope This may be solved with out having to acquire even further actions.. This auto is my infant And that i not too long ago had an upgraded rebuilt transmission installed under 10k in the past,.. new rims and tires just following that and a completely new stereo method for fingers-absolutely free contacting and texting, I put a lot of money into this auto for it for getting wrecked from shotty function, then figuring out what could probably be Completely wrong with it now together with the entire body function it now wants is lots a lot more than $two hundred.. WHAT AN INSULT!!!
Not just did they not get in touch with to go in excess of everything the didn’t even do the items requested. The rationale they mentioned was given that they essential the the rim lock nut to eliminate the tires. Properly why didn’t you phone I questioned again? It truly is (Was) in the vehicle. OMG I am so upset! Going in to debate everything up coming week with Johnny the supervisor. Oh and they'd no performing supervisor out there considering the fact that Johnny was on vacation I used to be informed. I only go in to their shop simply because I make use of a Firestone card. Time to change back to Goodyear I guess. I’ll leave update following speaking with Johnny. Possibly he can change this lousy evaluate into a superior just one. We’ll see.
, telling me the whole time which they won’t care either. Pretty amazing how this 7 hour career took them 23 minutes, as we waited from the store. Soon after an almost fifteen calendar year marriage using this type of similar store; adios; I’ll test never to Enable the doorway hit you on my way out. Way too many other competition will likely be glad to take my revenue.
My husband And that i happen to be utilizing your services for approximately 15 a long time, and have always been pleased with the knowledge Firestone has supplied us with, Which is the reason, on August 9th, when my car originally broke down, it wasn’t even a believed in our minds to carry the vehicle for you.
July five, 2017 at two:22 pm I are actually a consumer of firestone for 11 several years with three unique automobiles. I’ve been on the Peoria, Phoenix, Mesa and Glendale areas in Arizona. I have also been to your Montana Chelsie, and Govt Centre places in El Paso Texas. I've often been treated with courtesy, and respect regardless if I took my auto again following a repair service was not completed ideal. They have been genuinely issue, listened to my criticism and in my opinion labored to correct the trouble. Honored all discounts and promotions. So I am very stunned by almost all of the above comments. Possibly they did take place or maybe as I've observed myself on events the customer walks in by having an attitude or angry which begins the ball rolling. Which isn't a justification the manager really should try and quiet the situation. On the other hand we as buyer need to realize that not every little thing comes out great The very first time. I'm a 65 year old maritime and truck driver and in People sixty five a long time I’ve had maybe a handful go correctly right The 1st time needed to repeat till accomplished satisfactory correct.
When you convey your car to them for minor repairs, that typically normally takes no longer than an hour to accomplish and provides you an particular time to pick up your automobile they a listing should have the brains to Allow you realize if something improvements in place of you returning to choose it up as agreed in place of being forced to wait perfectly two hrs for a longer time since they couldn’t pick up the cellphone to call you to definitely let you are aware that it isn’t All set, but when you inquire them about The explanation with the delay all you have is some pretty nasty actitud about this, I suppose the costumer its no more a priority correctly……..
June 16, 2018 at seven:36 pm My husband, myself, and our two minimal types click for source went to your firestone go right here handle 202 N Cascade Ave, Colorado Springs CO 80903. We were not impressed in anyway, we obtained our oil altered there prior to plus they put the drain plug on to restricted which ruined the torque seal. My partner and I took it back again to firestone for them to repair the trouble as well as the dude on the counter “James” wasn't nice in any respect. He advised us he could fix the trouble but turns all over and says that he can not without the need of doing an oil modify.
.mmmmmmm I notice that quite Peculiar I'm asking the ceo to take a look at this and talk to firestone to fix my brake that I know someone else experienced familiarity with Mistaken undertaking and didn’t explain to me over it but would rather have me drive off and see it following the point.. I imagine that is cruel and filthy .
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The tow corporation did damage to the vehicle and wont take care of it. Firestone wont stand at the rear of it and assistance us Although its their tow firm and since the district manager is included (Joe) they wont barely talk to Resources us anymore. Acquiring a law firm .
As I arrived, personnel’s collected further more facts (mileage and VIN amount, and so on.) ahead of getting vehicle back to service… also providing superb courteous checks on vehicle and all fluids fill-ups, and so forth. I had been pretty pleased of the offer you and gracious my safety was staying so looked after.
Unfortunately, as pleased as I'm with their client service, I'm continue to very pissed off within the sequence of functions top as many as getting the problem settled.
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I used to be named on Tuesday eight September by Honda and they said that aftert completing the inspection they have got identified that It will be more inexpensive to only get a whole Engine. I stopped by Firestone to ensure they had been informed and Patrick stated which they had been just waiting on a rate to pay for it and that everybody is aware about what was happening. I had to call Business and ask for an extension on the rental as no-one best site else experienced done that and I did not want to possess a auto not approved. I received my future call from anyone at Firestone On Sept sixteen stating “ Your automobile is ready and has become compensated for. I said thanks, and after that he stated Will you be turning in your rental now. I stated Certainly.” I Continued get there to discover that firestone chose to get me a employed engine with new components. I was told a fresh engine so I was baffled on why I wasn't called on this final decision. No conclusions were designed on my motor vehicle or talked about by me or been associated and I had been told I needed a completely new engine a result of the negligent of Firestone. Immediately after driving three hrs to choose up my car or truck And discovering out the selections that were manufactured, I took the 3 hour trip again to GA and now my Cruise Control stopped Doing the job as I went down hills. I referred to as Honda and they were being closed. Let a concept and so they termed back and stated that I would have to convey the vehicle back again 3 several hours at my inconvience to them so that you can see What's going on. I had been advised by Firestone that the ideal person is finishing my job, I used to be informed my automobile was set the 2nd time, I was remaining stuck over the facet with the street with daughter, and I have lost income all for endeavoring to be proactive on routine maintenance get the job done and trusting a corporation as they retained conveying to me that they may do the work. It is actually posted on my paperwork that Firestone put partially wrong and brought about the situation. I recognize you got me a rental and paid for repairs as that's the The very least your business had to do as it might have been far more tragic. If your business was Not sure if the job may be done they must have just explained it as an alternative to having my dollars and wasting my time which is efficacious to me and clearly to not your company. Now I have to be inconvience once again, take off get the job done all over again and now be pushed off onto Honda as I'm their issue because Firestone has presently paid out for his or her pieces (employed). But Enable’s just remind everyone that the loyal consumer remains to be responsible for paying for a service that I did not get on my Firestone card!!!! I want someone to contact me and clarify how they strategy on correcting this now!!! I am certainly fearful that much more is going to go Completely wrong with my car or truck. I just wish to be convienced just when During this entire ordeal and addressed as you'd probably want your veterans and faithful shoppers ought to be taken care of. JUST At the time!